 |
|
|
 |
| Every
Quinto® game comes with a 100%
MONEY BACK SATISFACTION GUARANTEE. If within 30 days of purchase
and after playing the game with your friends or family for
at least five (5) times, you do not think Quinto is one of
most entertaining board games you have ever played, you must
first contact us by telephone (301-439-1067) to advise of
dissatisfaction and obtain an authorization number. You may
then send the undamaged game in resalable condition, along
with a written explanation of dissatisfaction and the original
purchase receipt, to the following address: Quinto Game Company
LLC, P.O. Box 310, Ashton, MD 20861. |
|
|
|
| • |
Terms of the Quinto
Warranty: |
|
|
We at the Quinto Game Company
strive to satisfy the needs of our customers. The Quinto®
game is shipped with a manufacturer's warranty to be
free from defects in material workmanship for a period
of 30 days from the date of the original purchase. Should
you find any defect in material or workmanship within
the warranty period, please contact us and the component
will be replaced at the manufacturer's option.
Please note that to validate your warranty, you must
register your game (Register
Online). The Quinto®
warranty will not apply if the game is not in resalable
condition or used with products not sold or licensed
by the Quinto Game Company, LLC. The warranty does
not include damages from negligence, accident, misuse,
vandalism, incorrect assembly, tampering or modification,
damages from shipping, unreasonable use, or other
causes. The original purchase receipt must accompany
the game. Please note that this product is not intended
for commercial or institutional use. Any use of this
type will void all warranties.
|
| |
|
|
| • |
Retailer Return
Policy: |
| |
|
Retailers, if you are dissatisfied
with your purchase because of cosmetic reasons such
as size, color, weight, etc, you may return the merchandise
for a refund or replacement. You will be responsible
for all shipping charges including our cost of delivery
to you. Also, a 20% restocking fee may apply to orders
of $50 or more. You must contact Customer Service at
CustomerService@QuintoGame.com
to obtain a return authorization number. No returns
will be accepted without a return authorization number.
All merchandise must be returned in its original packing
in resalable condition (see the Terms of the Quinto
Warranty). After we receive and inspect your return,
we will credit your account accordingly. |
| |
|
|
|
| |
• |
Credit Card Refund: |
| |
|
|
Refunds for items returned will
be credited in the same form as the original payment
type. Credit card purchasers will have their accounts
credited after the merchandise has been returned in
good order as outlined in the previous sections. Please
allow at least five business days for the financial
institutions to fully process the refund before contacting
us. Please allow up to two billing cycles for a refund
to appear on your credit card statement. |
| |
|
|
|
| |
• |
Check Money Order
Refund: |
| |
|
|
Purchases made by money order
or check will receive a refund by company check within
60 days. Be sure to leave a preferred mailing address
for your remittance. Otherwise, the refund will be sent
to your shipping address. Please allow 5-10 days for
the mail carrier to deliver your refund before contacting
us. |
| |
|
|
| |
• |
Damaged Merchandise: |
| |
|
|
Damaged or incomplete merchandise
will not be considered for a full refund, but may qualify
for partial refund. Purchases damaged by the shipping
carrier must be settled with the carrier's insurance
policy. For damage claims, please visit the UPS
website or the USPS
website. Buyers bear the responsibility for all
return shipping costs. |
| |
|
|
| |
• |
Refund Confirmation: |
| |
|
|
Customers returning
merchandise will receive a letter or email acknowledging
receipt. Partial refunds will be clearly stated, along
with the reason why a full refund is not being granted.
Customers are free to dispute partial refunds and all
grievances will be treated with consideration. Refunds
are limited to the purchase price. Consumer refunds
are limited to one time per customer. A return authorization
number must accompany the return. The return must be
made within 30 days of the delivery date and must be
in resalable condition as defined in the Quinto Warranty
section. |
| |
|
|
|
|
|
