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page is a general guideline of our shipping policy and is
intended to assist in answering any questions you may have
regarding the shipping of your order(s). Please note that
this shipping policy is only a guideline and should be used
only as a guide. While we strive to follow these guidelines
as closely as possible, unforeseeable delays may occur that
can impact the times, dates, and other information contained
in this section. |
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Order Processing: |
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Your order of in-stock merchandise
will be processed upon receipt. If your order is placed
after 12 p.m. Monday through Friday, your order will
be processed within two business days. We do not process
orders for shipment until they have cleared our payment
processing service and do not ship on Saturdays and
Sundays. |
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Shipping Options: |
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We have chosen United Parcel
Service (UPS) as our preferred carrier for added reliability
and convenience. We also use the United States Post
Office (USPS) under certain circumstances. Orders placed
via these shipping options are not guaranteed to be
delivered within a certain time frame and may take up
to 14 business days to arrive. |
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International
Customers: |
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At this time, Quinto Game Company
only ships within the United States, Alaska, Hawaii,
and U.S. Territories. However, if you live in another
part of the world and can provide us with a continental
U.S. shipping address, we would be more than happy to
have your order sent to that address. You can place
this order by calling (301) 439-1067. |
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Post Office Boxes
and APO/FPO Addresses: |
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All shipments to Post Office
Boxes and APO/FPO addresses will be sent via USPS and
will be charged the rate shown in our website. Due to
variability of handling times within the military system,
we cannot estimate delivery times for shipments to APO/FPO
addresses. |
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Orders with Incorrect
Ship To Address Information: |
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If a delivery is made to an incorrect
address, based on the shipping address you provided,
we will apply an Address Correction Fee to the account
or credit card used in the purchase. The amount applied
will be the equal to amount of our carrier’s charges
when they attempt to deliver a package to an incorrect
address. Priority shipping policies apply. Please verify
the Ship To Address carefully when placing your order. |
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Order Status and
Tracking: |
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In order to improve
the user experience at our websites, we may employ online
surveys for visitors to volunteer anonymous demographic
information about themselves and provide us feedback
about why they visit our site and what we can do to
make the site better. Information collected through
these surveys is anonymous; we cannot identify who is
submitting the information or tie it to other personally
identifiable information a user may have provided us
through other means. |
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Multiple Shipments: |
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Shipments to more than one address
need to be placed as separate orders and will be processed
as such. |
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Out of Stock and
Back-Ordered Items: |
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While we make every attempt to
fill all orders placed, an order may be delayed or backordered.
If a delay or backorder occurs, you will receive notification
via e-mail. If you do not wish to wait due to the delay
or backorder, you may request a cancellation for your
order, provided that the item(s) has not shipped. If
we do not hear from you before we ship the items, we
will assume you have agreed to the shipment delay. If
we cannot deliver your item(s) within 30 days of the
order date, delay notice or backorder notification (whichever
is greater), a cancellation will be processed automatically
and you will receive a prompt refund for any unshipped
portion of your order. Please allow up to two billing
cycles for the refund credit to appear on your credit
card statement. Please feel free to place a new order,
at any time. |
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Handling: |
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These services include stocking,
transferring, and preparing the product for shipment.
Most products are shipped directly from our inventory
fulfillment center. Packages are carefully processed
from the moment the product is removed from inventory
to the point at which they are transferred to the carrier. |
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Damage Due to
Shipping: |
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Please be sure to inspect your
purchase for shipping damage(s) when it arrives. If
the packaging has any holes or dents in it, please note,
"damaged" on the delivery papers as you sign
for your purchase. The delivering carrier cannot accept
claims for transportation damage(s) without this documentation.
When "damaged" is noted, the claim must be
filed within 48 hours. Please call 301-439-1067 at once.
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